ESA Certified Alarm Technician Practice Exam

By what percentage has enhanced call verification been shown to reduce false alarms?

1. Over 25%

2. Over 50%

3. Over 70%

4. Over 90%

The correct answer is: Over 50%

Enhanced call verification is a method used in alarm monitoring that helps to significantly decrease the number of false alarms generated by security systems. This technique involves confirming alarm signals through additional communication, such as reaching out to the alarm user or verifying with a designated contact, before dispatching emergency services. Research and studies have shown that implementing enhanced call verification can lead to a reduction in false alarms by over 50%. This substantial decline is due to the proactive approach of verifying alarms rather than automatically sending responders without additional confirmation. By ensuring that alarms are legitimate, this method not only cuts down on false alarm incidents but also helps to maintain the efficiency of emergency response systems. Understanding the effectiveness of enhanced call verification is essential for alarm technicians, as it emphasizes the importance of verification processes in reducing unnecessary alerts and the associated costs and resource strains on emergency services.