ESA Certified Alarm Technician Practice Exam

What is the final step you must complete before leaving the work site after installing a system?

1. Give a verbal explanation of the system

2. Have the customer sign off in writing

3. Leave contact information

4. Perform a follow-up call

The correct answer is: Have the customer sign off in writing

Having the customer sign off in writing is crucial as a final step after installing a system because it provides documented confirmation that the installation was completed to the customer's satisfaction. This written acknowledgment serves multiple purposes: it protects the technician and the company by establishing accountability and confirming that the work was performed as agreed. Additionally, it indicates that the customer understands how to operate the system and is aware of any warranties or service agreements that accompany the installation. While giving a verbal explanation may help the customer understand the system better, it lacks the formal validation of a written sign-off. Leaving contact information is useful for future communication but does not serve as a confirmation of the installation's completion. A follow-up call is beneficial for customer service and ensuring satisfaction, but it occurs after the job is formally completed and documented. Thus, having the customer sign off in writing is the definitive final step that encapsulates all aspects of the installation process.