ESA Certified Alarm Technician Practice Exam

What is the primary purpose of a two-way voice feature in alarm systems?

1. To relay emergency instructions

2. To allow conversation between the operator and occupant

3. To listen for alarms without response

4. To verify system functionality

The correct answer is: To allow conversation between the operator and occupant

The two-way voice feature in alarm systems primarily facilitates direct communication between the operator and the occupant. This allows the monitoring operator to speak with the person at the premises during an emergency situation, whether it's a burglary, fire, or medical issue. Engaging in conversation helps the operator assess the situation more accurately and provide immediate assistance or instructions as needed. This capability can significantly enhance the response to incidents, as the operator can gather vital information and offer reassurance. While relaying emergency instructions can certainly be a part of a two-way conversation, the core functionality and purpose are centered around the ability for real-time dialogue. This interaction is critical during emergencies where time and precise information can influence the outcome. In contrast, listening for alarms or verifying system functionality are secondary functions that support overall system performance but do not capture the primary intent behind the two-way voice feature.